Hand Made Wooden Furniture Products

Returns Policy

Returns and Refunds

Please refer to the following information when returning products delivered from Wooden Designs

Faulty Products

In the unlikely event that a delivered product is faulty, we will exchange the product or provide you with a full refund. Notification of any defect must be made at the time of delivery. We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange.
Faulty products can be returned at your expense, with proof of purchase, for a full refund (including delivery charge).
All refunds will be made to the account used to purchase the product.

Damaged Products

Once the goods are received it is very important that you check the product for damages at the time of delivery. Whilst every effort is made to ensure the goods are received in good condition, we cannot be held liable for any goods that are reported damaged once the delivery has been signed for.

As we are unable to account for problems that may occur in transit, please follow these simple steps to help ensure that the delivery process is as easy as possible.
Upon receipt of your delivery (in the presence of the driver) and prior to signing for the goods:

• Check the number of items is correct in accordance with the driver or courier's delivery sheet.
• Ensure that the package is checked and if any part appears damaged or torn the delivery must be signed for as damaged on the driver or courier's delivery sheet.
• Inspect the item - to the best of your ability - whilst packaged, ideally unpack and check the item thoroughly.

If the package is damaged this must be recorded on the driver or courier's delivery notes. Failure to do so may result in the material being replaced at your cost.

If the packaging is damaged but the goods are fine, then provided this is acceptable, you do not need to take any further action.

In the unlikely event that products are delivered damaged, we will exchange the product or provide you with a full refund. Notification of any damage must be made at the time of delivery. We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange.

Damaged products can be returned at your expense, with proof of purchase, for a full refund (including delivery charge).

All refunds will be made to the account used to purchase the product.
Price:
0.00
Items:
0
$SIGNUP$
$VALIDATION$
Working... Please wait